![]() ![]() At this point, however, not sure if it’s worth the time and hassle of transferring my license and requesting a refund for a $15 difference.įINAL UPDATE: I called Apple and they refunded the Mac App version of ScreenFlow 5. UPDATE: Telestream support gave me the option to transfer my ScreenFlow purchase to the Telestream version for only $34 dollars and refund it on the Mac App Store. And honestly, if you say we can get something today, and we buy today, we should really get that thing you said we were going to get. I’m just upset that Telestream and ScreenFlow were not more clear about how “limited” their offer really was. However, based on a quick scan of search results on Twitter, I am somewhat comforted by the idea that other people are pissed off too.Īlthough I’m not sure if I’ll ever get a credit or refund for the difference, I’m still happy I saved 50% on the upgrade pricing. I followed that up by sending a support ticket requesting a refund for the Why did the pricing change to $49.99 less than 24 hours after hitting the app store? I bought but should have only paid $34.99.Īs of this morning, 11/6, I have not received a response from the company Telestream support offered me the option to transfer my ScreenFlow purchase to the Telestream version for only $34 dollars and refund it on the Mac App Store. ![]() Shortly thereafter, I turned to Twitter and asked why the promotional pricing wasn’t available anymore. At that point, I was more concerned about missing out completely on the special upgrade pricing promotion. Obviously frustrated, upset, and with regret, I bought the app for $49.99. Mind you, this was before 9pm PST and less than 12 hours since I received the “Buy ScreenFlow 5 TODAY on the Mac App Store for 65% off” email. I returned to the Mac App Store only to discover that ScreenFlow 5 was now $49.99 instead of $34.99. I’ll do whatever it takes to get the promotional pricing.Ī few hours later, after downloading and installing the latest and greatest OS from Apple, I try to pick up where I left off. I tried to purchase the ScreenFlow 5 app and it instantly says I need to upgrade to OS X Yosemite before I can buy it. Okay, let’s do this!įrom here, my experience goes downhill fast. I jump on the computer, open the app store and search for ScreenFlow. I arrive at home (around 5pm PST) and my phone reminds me to purchase ScreenFlow. Meanwhile, I’ll just read up on all the newest features like iOS screen recording!įast forward to later that evening. I figured as long as I bought the upgrade today, I should get the app for 65% off. I’ll set a reminder in my phone to purchase ScreenFlow 5 when I get home from work. Just for reference, I received this email on Wed, at 9:52 AM. In big bold blue font, the email headline read “Buy ScreenFlow 5 TODAY on the Mac App Store for 65% off” with a direct link to the app in the app store. Sure enough, the next day I received a follow-up email confirming ScreenFlow 5 is available on the Mac App Store. And according to the original email, I could expect a follow-up email as soon as ScreenFlow 5 releases on the Mac App Store. Here is a chance to upgrade at a really great price. (Yes, that’s $34.99 for ScreenFlow!)ĥ0% off Day 2: For the next 24 hours, ScreenFlow on the Mac App Store will be 50% off.Īct fast! The Mac App Store price will go back to $99.99 after the first 48 hours.Īwesome, I thought to myself. Although we can’t provide an upgrade to version 5 on the Mac App Store, we have a few options for you!ġ) Get a discount on ScreenFlow 5 on the Mac App Store for the first 48 hours after it releases:Ħ5% off Day 1: For the first 24 hours after ScreenFlow 5 releases on the Mac App Store, we will discount the Mac App Store price by 65%. ScreenFlow 5 has been released on the Telestream Web Store and will soon be available on the Mac App Store. ![]() For reference, here is a snippet from the original email: ![]() On November 4th I received an email from Telestream, the parent company of ScreenFlow, announcing discount pricing options for Mac Store App Store customers. Depending on how the company responds, I may take issue with their support as well. The gripe I have with them is not with the ScreenFlow product but with the marketing and promotion of ScreenFlow 5. Let me preface this post by saying that I am an avid ScreenFlow 4 user and fan of their screen recording software. ![]()
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